oakbet FAQ

All transactions on oakbet are in Philippine Peso (PHP / ₱). There is no currency conversion required. Your account balance is displayed in PHP, and all deposits and withdrawals are processed in PHP.

oakbet supports Philippine online banking, bank transfer, and local e-wallets as deposit channels. GCash and Maya are among the local e-wallets commonly used by Filipino players. Specific payment options available to your account will be shown when you access the deposit section once logged in. Credit cards and cryptocurrency are not accepted for gaming deposits or withdrawals.

Most deposits are credited to your oakbet balance quickly after the transaction is confirmed by the payment provider. Processing times can vary depending on the payment channel and the time of day. If a deposit hasn't appeared after a reasonable wait, contact [email protected] with your transaction reference for assistance.

Withdrawal requests can be made from within your logged-in account. Before your first withdrawal can be processed, you must complete KYC identity verification — this is a one-time process that confirms your identity and age. Once KYC is cleared, withdrawals are processed to your verified Philippine payment method. Processing times vary by channel.

Withdrawals may be pending if your KYC verification has not been completed, if there is an outstanding account review, or if the payment channel is experiencing processing delays. Check your account for any pending verification steps. If everything appears in order and your withdrawal is still delayed beyond normal processing time, email [email protected] with the withdrawal details.

oakbet offers sports betting, live casino, online slots, and eBingo. Sports betting covers Philippine and international events including PBA, NBA, boxing, volleyball, football, and esports. Live casino includes live-dealer baccarat, roulette, and blackjack. Slots span a wide range of titles from various providers. eBingo features real-time draws with multiple card options.

Yes. Philippine Basketball Association (PBA) games are available for betting on the Bet section of oakbet. You can also bet on NBA, international football leagues, boxing events, volleyball, and esports competitions. Both pre-match and in-play markets are available depending on the event.

oakbet is accessible on mobile through your phone's browser — no separate download is required for basic access. For more information about the oakbet app experience and download options, visit the App page.

No. All games and bets on oakbet involve financial risk. Sports betting outcomes depend on live events. Casino games and slots use random or chance-based mechanics. There is no strategy or system that guarantees winnings. Please only play with money you can comfortably afford to lose, and review our Responsible Gaming guidelines.

Log in to your account and go to the Live Casino section. Available tables — including baccarat, roulette, and blackjack — will be listed with their current status. Select a table and join using your account balance. Live casino requires an active funded account.

KYC stands for Know Your Customer. It's an identity verification process that confirms your name, age, and the details you registered with. oakbet requires KYC to be completed before any withdrawal is processed. It's a one-time step — once your identity is verified, you won't need to go through it again unless your account details change significantly.

Typically, you'll need a valid Philippine government-issued ID — such as a PhilSys national ID, passport, driver's licence, or UMID. You may also be asked for a selfie or a photo of you holding the ID. The exact requirements will be shown in your account when you start the KYC process. All submitted documents are handled securely and are not shared with third parties outside of verification purposes.

Your oakbet account uses SSL encryption on all connections, and sensitive actions — like withdrawals and password changes — require OTP verification to your registered Philippine mobile number. Use a strong, unique password and never share it with anyone. If you notice unusual activity, contact [email protected] immediately to secure your account.

Never. oakbet support will never ask for your password or OTP codes. If anyone contacts you claiming to be from oakbet and requests this information, do not provide it — it is a scam attempt. Only communicate with oakbet through the official email [email protected].

Players must be at least 21 years old to register and play on oakbet. This is a strict requirement enforced through KYC identity verification. Any account found to belong to a player under 21 will be closed.

Contact [email protected] and request a self-exclusion period — temporary or permanent. Include your account details and preferred duration. During self-exclusion, your account access will be restricted. Visit our Responsible Gaming page for more information on tools available to help you manage your play.

No. Gaming on oakbet — whether sports betting, live casino, slots, or eBingo — carries inherent financial risk. No outcome can be guaranteed. Please approach every gaming session with a set budget you're comfortable losing, and treat gaming as entertainment rather than a source of income.